Five lessons for SME banking: how to create loyal customers in the Gig Economy

What SME bankers can learn from the recent Bain NPS Consumer Banking study: “In Search of Customers Who Love Their Bank”.

The Bankifi Blog

Five lessons for SME banking: how to create loyal customers in the Gig Economy

What SME bankers can learn from the recent Bain NPS Consumer Banking study: “In Search of Customers Who Love Their Bank”.

Consent – the banks’ action button for trust

The bonding powers of free consent in relationships

Trust is in the end of the day the only real asset banks can offer their customers… Everyone agrees. Trust is the essential backbone of a happy relationship, be it a loving relationship as partners or lasting friendship. So far no one disagrees.Where it becomes tricky is in finding out how one translates trust into actions, from intention to active management.

Open Banking, PSD2 and the law of unintended consequences

So, January 13th 2018 came and went and as we sit in early spring there has been not much more than a trickle of providers and customers making use of Open Banking and PSD2. One could argue that the reasons behind the somewhat underwhelming uptake is due to some of the big banks in the UK not being ready, and in Europe as a whole nothing will really happen until the RTS’ (Regulatory Technical Standards) come into force, sometime next year.

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