What SME bankers can learn from the recent Bain NPS Consumer Banking study: “In Search of Customers Who Love Their Bank”.
The Open Banking Report 2018 focuses on topics such as building trust, gaining consent and improving customer experience in Open Banking.
Read the fine points of how open business banking is good business for banks and entrepreneurs in our contribution to the Open Banking Report : "Tangible Value in Open Business Banking for Banks and Entrepreneurs".
Manchester/Amsterdam, 26 September 2018 – Today at the opening of EuroFinance in Geneva, BankiFi launches a new solution to support the needs of business banking customers instantly. The PocketCollector solution is available as a stand-alone service or as part of BankiFi’s consent driven multi-bank aggregator platform that forms the foundation for a range of value add business banking solutions. The company, founded by Mark Hartley and Conny Dorrestijn, aims to ready banks and other financial institutions for a new open banking world order.
Meander with the ‘insatiably curious’ Conny through the Open Banking world: why banking and personal relationships fail or succeed, why trust is behaviour and not a word and how explicit consent might well turn out to be the active trust button banks have been looking for.
The bonding powers of free consent in relationships
Trust is in the end of the day the only real asset banks can offer their customers… Everyone agrees. Trust is the essential backbone of a happy relationship, be it a loving relationship as partners or lasting friendship. So far no one disagrees.Where it becomes tricky is in finding out how one translates trust into actions, from intention to active management.
Now that we have hit the start button on Open Banking there has been plenty of debate and discussion around who will be the winners and losers. The majority of the discussion centres around the open ends, the security & data concerns and how regulators & banks are not ready for this brave new world. So once again, we swap out the opportunity for the threats for they are now top of mind. However, one then risks losing the strategic focus. I, for one, firmly believe that Open Banking is an opportunity, and not just because of the most obvious reason: the customer will most likely trust banks over other third party providers, not to mention the hate of hassle and change.
Manchester/Amsterdam, 24 January 2018 – Today BankiFi enters the market with its consent driven multi-bank aggregator platform that forms the foundation for a range of value add business banking solutions. The company, founded by Mark Hartley and Conny Dorrestijn, aims to ready banks and other financial institutions for a new open banking world order.
Now that the floor is nearly open for true open banking in Europe as a result of the passing of the PSD2 kick off date this Sunday, observers sit tight to see the scene unfold. Will we be enjoying a Danse Macabre with the incumbent banks in a leading role or a ‘Scent of a Woman’ tango, the unforgettable picture of experience and youth joining forces?
The PSD2 text was released almost a year ago, and as the dust has somewhat settled, the industry is now focusing on interpreting the draft Regulatory Technical Standards (RTS) . The introduction of regulated third party providers (TPP) and having to open up to third parties, who will be servicing customers who the bank has invested so much in to acquire and retain, were initially perceived as the banks being pushed back to become the back office, and therefore losing the direct contact with their customer.
