What's next in business banking?

Insights on the future of financial services

From digital challengers to mainstream banks

In 2024, 48% of new UK businesses chose to open accounts with digital-first providers. Why? The bar has been raised regarding what businesses are starting to expect from their financial partners. Right now, mainstream banks have a unique opportunity to address those needs head on and future-proof their business banking propositions.

In this white paper, we explore:

• Who is top of wallet?

• The battle for relationship primacy

• Business deposit leakage

• The link between NPS, customer satisfaction ratings and market share

• The business banking proposition of 2025 and beyond

Packed with industry insight, market data, and actionable takeaways, this paper is essential reading for business banking leaders who want to put mainstream banks back at the heart of business.