What's next in business banking?

Insights on the future of financial services

From digital challengers to mainstream banks

Mainstream banks have a unique opportunity. As digital challengers gain ground — with 48% of new UK businesses choosing digital-first providers in 2024 — they’re also raising the bar for what businesses expect from their financial partners.

In this white paper, we explore:

• Who is top of wallet?

• The battle for relationship primacy

• Business deposit leakage

• The link between NPS, customer satisfaction ratings and market share

• The business banking proposition of 2025 and beyond

Packed with industry insight, market data, and actionable takeaways, this paper is essential reading for business banking leaders who want to put mainstream banks back at the heart of business.