Careers

Customer Support and Engagement

The customer support and engagement team at BankiFi talk to and support our Small Business Customers every single day. 

Our goal is to help Small Businesses get the best value and experience when using our services through Engagement and Support 

As our list of banking clients grows globally, we need to add to our team. 

The Role 

• Help to drive Small Business adoption rates of our solutions 
• Providing excellent customer service should always be top of your priorities
• Help shape our customer support and engagement strategy
• Identify new features and benefits driven by customer insights
• Contribute to  campaigns and customer communications

 You are 

• Passionate about doing the right thing for our customers 
• Highly organised, being able to prioritise effectively and work in a fast-paced environment 
• Adaptable, no two days are the same, but that’s exciting right?
• A great communicator, whether in writing, or over the telephone – with our customers and your colleagues
• Creative, we love to find new ways to talk about our service
• Analytical, we look at lots of data, being able to spot trends or gaps is important
• Keen to learn and driven to succeed, you see problem solving as an enjoyable challenge
• Looking for an employer who will help you grow and support you on your career path 

Salary – up to £35k dependent upon experience 

Send a short cover note and CV to jo.gibson@bankifi.com 

We look forward to meeting you, we are an accredited living wage employer, we embrace diversity within our employees, and offer a hybrid working environment. 

Speculative Application

BankiFi is great place to work, develop and grow. That's one of the reasons we know that great people can sometimes simply find you.

We're always looking for great people, so even if you don't see a live job right now that suits your particular set of skills, you can still submit a speculative application.

Are you ready to kick-start your new career with BankiFi? Tell us why!